Q&A

Terms and Conditions

  1. Booking and payment shall be settled 48 hours before the enjoyment of service, otherwise 25% additional charge will be derived.
  2. Price is based on the provided details from client. The price will be adjusted if any changes of the destination is made during the service.
  3. Changing the details of the journey: 100% refund will be made before 48 hours of the service, 50% refund will be made before 24 - 48 hours of the service, and payment can not be refunded if changes are made within 24 hours of the service.
  4. (If applicable) Midnight additional charge (applicable to the booked journey at 23:00 to 06:00)
  5. Eating, drinking or smoking is prohibited in the car. If the interior stains, the company will reserve the right for compensation and cleaning service fees. 

 

One way and Round trip Service

  1. Driver will arrive the meeting spot 5 minutes before the service.
  2. Free waiting time is 20 minutes. Additional charge will be derived from 21 to 60 minutes and per hourly.
  3. Tunnel fee is included in the price. Parking fee will be charged additionally.

 

Airport Shuttle Service

  1. 60 minutes free waiting time will be offered according to the flight arrival time shown from airport.
  2. Additional charge will be derived per hourly after the free 60 minutes waiting time.
  3. If customer do not show up or contact our driver after 120 minutes, the service will be treated as completion and the payment cannot be refunded.
  4. Maximum 4 luggages can be contained for a minivan, while 2 luggages can be contained for a sedan.
  5. Driver will stand by in Arrival Hall A/B after 20 minutes of the flight arrival.
  6. Tunnel fee is included in the price. Parking fee will be charged additionally.